Raising The Bar: Is “The Customer ALWAYS Right”?

Raising The Bar: Is “The Customer ALWAYS Right”?

By Erika Zipfel Matscherz Who hasn’t at one time or another had a job in retail or in the restaurant business?  I am sure most of us have.  And  how many times did your manager tell you, “the customer is always right.  No matter what happens, the customer is always...